Returning a Subscribe & Save Order

Returning a Subscribe & Save Order

Subscribe & Save orders process automatically on a set schedule - they don't need a fresh checkout each time. If an order has gone out that you weren't expecting, here's what you need to know.

Before you return - a quick note on Subscribe & Save Every Subscribe & Save order saves you a minimum of 10% and includes free delivery. You're also in full control: from My THC > Subscriptions you can pause, skip a delivery, change your frequency, or cancel at any time. We also send a reminder email three days before every order processes, so you've always got a window to act before anything goes out.

If you'd like to review or adjust your subscription, manage it here. More information on how to manage your subscriptions can be found here.

How to return a subscription order

1. Log in to your account
2. Go to My THC > Orders
3. Select the relevant order and click Return Item(s)
4. We'll email you a returns authorisation (RMA) number to proceed

Our return address is:

Troo Health Care
YOUR RMA NUMBER
Unit 23
Morses Lane
Brightlingsea
CO7 0SQ

More information on how to return an unwanted subscription order can be found here.

Please note: Because Subscribe & Save orders are set up by the customer at checkout, and we send a three-day reminder before every order processes, return postage on subscription orders isn't covered by us. You'll need to arrange and pay for your own return postage costs.

Our full returns policy is here.

If you need any help, contact our support team and we'll get it sorted.